About Doug

About Doug Fleener

Doug Fleener has 25-years of hands-on experience with world-class companies including Bose Corporation and The Sharper Image. He has also owned and operated his own specialty stores.

As the Director of Retail for Bose Corporation, Doug was instrumental in developing their unique and engaging customer experience approach. He also drove the development and performance of the frontline leadership teams.

As a speaker and consultant, Doug encourages people to look at their business and customer experience differently, to see how good they are and how much better they can become. 

Doug is the author of The Profitable Retailer: 56 surprisingly simple and effective lessons to boost your sales and profits.

He has appeared on MSNBC, and been quoted in Entrepreneur, Shopping Centers Today, Forbes, The New York Times, and numerous other publications.

Doug is a regular columnist for Retail Wire, Cape Business and other magazines and websites. He also publishes a popular bog, The Retail Contrarian.

Fleener is president and managing partner of Sixth Star Consulting, a boutique consulting firm located in Lexington, MA.

Director of Doug Fleener
 "It was a wonderful treat to have had you come to South Africa. You have given us some simple and robust leadership tools to implement." - Gavin B, International Jewelry Retailer
"You are an amazing speaker. I most certainly recommend you to anyone looking for a speaker who is informative, energetic, and engages the crowd.- Beth J, Furniture Association Director
"You were a huge hit with our folks at all your seminars. Thanks for all of your contributions and making a difference in our industry!" - Tony E, National Association Executive
What clients value most about working with Doug
A unique perspective different from other experts.

Funny, entertaining, and high-energy.

Casual but professional.

Challenges current thinking and approaches.

Uses personal stories and examples to connect concepts and action.

 Laser focus on implementation and results.
 Accomplished author and blogger.

Content rich with applicable suggestions and ideas.

Well-prepared and customized programs.

Quickly, easily implemented, and unique real world solutions.

Provides tools to use post program.

Driven to exceed their expectations.

An all-around good guy.

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