Doug Fleener has 25-years of hands-on experience with world-class companies including Bose Corporation and The Sharper Image. He has also owned and operated his own specialty stores.
As the Director of Retail for Bose Corporation, Doug was instrumental in developing their unique and engaging customer experience approach. He also drove the development and performance of the frontline leadership teams.
As a speaker and consultant, Doug encourages people to look at their business and customer experience differently, to see how good they are and how much better they can become.
Doug is the author of The Profitable Retailer: 56 surprisingly simple and effective lessons to boost your sales and profits.
He has appeared on MSNBC, and been quoted in Entrepreneur, Shopping Centers Today, Forbes, The New York Times, and numerous other publications.
Doug is a regular columnist for Retail Wire, Cape Business and other magazines and websites. He also publishes a popular bog, The Retail Contrarian.
Fleener is president and managing partner of Sixth Star Consulting, a boutique consulting firm located in Lexington, MA.