Here are Doug's
most popular presentations that can bedelivered as keynotes or
workshops and are always customized to fit the needs of any audience.
Sticky
Business: How to Attract, Win, and Keep Profitable Customers For Life
Sticky Stores is a unique and results-based integrated marketing and customer service/ experience approach that creates and maximizes sales opportunities. Sticky Stores are able to generate two to ten times more revenue per customer than a typical transactional business. (Also done as a general business seminar as Sticky Business.)
Raise
The Bar! How to Create and Profit with an Extraordinary Team
In this highly engaging program, owners and managers will discover the direct connection between expectations, standards, and results. They’ll also learn how to become a better leader and coach in order to raise the staff bar to maximize their customer opportunities and increase sales. This is one presentation your attendees will never forget.
Beyond Service: Profit Through Extraordinary Customer Experiences
What’s a retailer to do to remain profitable? It’s very simple. Embrace the future and maintain a relentless focus on delivering a customer experience that people want to experience time and again. Fleener calls it Beyond Service. Your competitors may also sell what you sell, but they can’t build a deep and lasting connection and customer community the way a high-performing specialty retailer can.
20/20 Retail
Real world ideas to improve performance up to 20% in twenty days without spending a dime This fun and fast paced program is designed to help business owners and managers maximize their customer opportunities by using some simple but effective methods for increasing sales and profits. No fancy theories here – just proven tips and ideas that have helped thousands of retailers and other companies to be more successful.
How to Find, Hire, and Keep GREAT Retail Employees
One of an independent business’s greatest strengths and strategic competitive advantage is quality of its employees and the level of service and experience they deliver. Finding people who excel is the challenge. As a result of this program, participants will be able to create a world-class staff.
(Your Topic Here) As the former director of retail
for Bose Corporation and an independent store owner himself, Doug's 20+ years of
experience enables him to speak on just about any retail and business topic .
Based on your objectives, Doug will deliver a powerful
and entertaining program that is unique to your group and connects with your
theme. As a matter of fact about 50% of all of Doug's programs are custom to his
clients. Note: There is never any additional fees for creating
custom programs.
Here are some popular tradeshow and
association programs
90 Days to Being a (More) Profitable Retailer This program is designed to help independent retailers thrive in an ever more
competitive marketplace. Warning: This program has been known to dramatically
change mindsets and financial results.
Beyond Clerking: Turn Any
Staff Into Retail Sales Pros
The difference between making and creating a sale can be the difference between
achieving sales goals or falling short. Contrary to popular belief,
traditional sales programs don't work in most retail store. This program gives
retailers the tools they need for their staff to want to sell and achieve
higher sales.
All In the (Business)
Family: Surviving and Thriving in a Family-Owned Business
Author Richard Bach once said "The bond that links your true family is not
one of blood, but of respect and joy in each others life. Rarely do members of
one family grow up under the same roof." Clearly Mr. Bach was not part of a
family-owned business! Working in a family-owned business is both rewarding and
trying at the same time.
Some of
Doug's other programs
Retail Social Media: How to create more sales, traffic, and loyalty with social media
A Manager’s Guide to TLC - How to Teach, Lead, and Coach Your Way to Success
Winning on Main: How local businesses thrive in the digital age
Service That Sells: Retail selling for non-selling stores
The Five Hats of Successful Leaders Small Events With Big Results
