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Doug's Onesheet
A Few of
Doug's Clients
2BeBride
American Gem Society
Animal Supply Company
Atlanta Jewelry Show
Aquatech Pool
Boston Properties
Bostwick-Braun Hardware
Briggs & Riley
Brighton
Calphalon
Columbus MarketPlace
Consumer Electronics Show
Corsa Collections / Bribor
Cricket Wireless
Craft and Hobby Association
Dance Retailer
Eastern National Park Stores
Global Pet Expo
Goodyear Tire & Rubber
Jewelers of America
Mass Restaurant Association
National Association of College Stores
National Jeweler
National Luggage Association
Photo Marketing Association (Canada, US)
Office Club U.K.
The SEMA Show
True Value
United Shoe Retailers Association
Yogi Bear Jellystone Parks
And many more retailers, shopping malls, trade groups, and organizations.
Client Testimonials
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Book
Fleener
Here are Doug's
most popular presentations that can be delivered as keynotes or
workshops and are always customized to fit the needs of any audience.
 Sticky
Business: How to Attract, Win, and Keep Profitable Customers For Life
Why are some companies thriving in the new economy while others are
struggling? For the same reason a group of retailers were able to grow their
sales an average of 14% last holiday when the national average was just over 3%.
They created a Sticky Business.
Sticky Business is a unique and results-based integrated marketing and customer
service/experience approach that creates and maximizes sales opportunities.
Sticky Businesses are able to generate two to ten times more revenue per
customer than a typical transactional business. (Also done as a retail only
presentation as Sticky Store.) more
Raise
The Bar! How to Create and Profit with an Extraordinary Team
What is the
fastest and most cost effective way for a specialty retailer to improve sales?
(Hint: It doesn’t require lowering prices or increasing marketing expenditures.)
It’s by improving the on-floor performance of each and every staff member on the
team.
In this highly engaging program, owners and managers will discover the direct
connection between expectations, standards, and results in their store. They’ll
also recognize what specific changes they need to make in their store to raise
the staff bar to maximize their customer opportunities and increase sales. This
is one presentation your attendees will never forget.
more
The Experience Difference: Profit Through
Extraordinary Customer Experiences
In this seminar, Fleener teaches participants how to deliver customer
experiences that maximize their opportunities, create more employee and customer
loyalty and turn customers into advocates, all elements that will dramatically
increase a company's revenue and customer base.
While this trend may appear to discounters, former
director of retail for Bose Corporation and customer experience expert Doug
Fleener believes this also offers incredibly opportunities for any company that
can deliver a consistently extraordinary customer experience.
more
(Your Topic Here)
As the former director of retail
for Bose Corporation and an independent store owner himself, Doug's 20+ years of
experience enables him to speak on just about any retail and business topic .
Based on your objectives, Doug will deliver a powerful
and entertaining program that is unique to your group and connects with your
theme. As a matter of fact about 50% of all of Doug's programs are custom to his
clients. Note: There is never any additional fees for creating
custom programs.
Here are some popular tradeshow and
association programs
90 Days to Being a (More) Profitable Retailer
This program is designed to help independent retailers thrive in an ever more
competitive marketplace. Warning: This program has been known to dramatically
change mindsets and financial results.
more
How to Find, Hire and Keep GREAT Employees
One of an independent business’s greatest strengths and strategic competitive
advantages is the quality of its employees and the level of service and
experience they deliver. Finding and keeping employees who excel is the
challenge. more
Beyond Clerking: Turn Any
Staff Into Retail Sales Pros
The difference between making and creating a sale can be the difference between
achieving sales goals or falling short. Contrary to popular belief,
traditional sales programs don't work in most retail store. This program gives
retailers the tools they need for their staff to want to sell and achieve
higher sales.
more
All In the (Business)
Family: Surviving and Thriving in a Family-Owned Business
Author Richard Bach once said "The bond that links your true family is not
one of blood, but of respect and joy in each others life. Rarely do members of
one family grow up under the same roof." Clearly Mr. Bach was not part of a
family-owned business! Working in a family-owned business is both rewarding and
trying at the same time.
more
Some of
Doug's other programs
Independent
Retailer Programs
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Twitter Facebook Oh My: Social Media 101 For Retailers
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Project Green: Turn Your Store Into a Lean Green Profit Machine
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The A-Z of Growing Your Sales and Profits
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E-Newsletters That Sizzle,
Pop, and Make the Register Sing
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Creating
Profitable In-Store Events
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Thumbtacks and
Toothpaste: Increasing Your Impulse Purchase Sales
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4 Days to Doubling
Your UPTs
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Cha-Ching! Double
Your Profits, Double Your Fun: 10-Steps to Retail Success
Retail Management and Leadership Programs
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Lead, Manage, and Win:
Creating Every Day Success
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Motivation Beyond Compensation: 12 Ways To
Deliver Incredible Employee Experiences That Sell More Product and Create Loyal
Employees
Success is Personal: Leading Your Team to Success (A Program For Store
Managers)
A Manager’s Guide to TLC - How to Teach, Lead, and Coach Your Way to Higher
Sales
Positive Leadership
Creates Positive Results
The 10 Secrets to Being a
Miserable and Ineffective Manager
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