Case Studies

CASE STUDIES

Situation: A national wireless provider wanted to differentiate their customer experience, improve their average revenue per subscriber, and reduce churn. 

Intervention: We designed an easy to learn, easy to execute, systematic in-store experience aligning merchandising, training, processes, and collateral. 

Result: A 12% increase in customer experience score, 8% increase in new customer revenue, and a marked improvement in employee satisfaction

Situation: A national clothing retailer wanted to improve their sales and customer experience.

Intervention: We designed and delivered a branded sales and service training focused on exceeding customer expectations and maximizing sales opportunities.

Result: A successful launch followed by improved on-floor execution and sales growth.
Situation: A manufacturer of women’s jewelry and leather goods sought to improve their management team’s coaching and leadership skills.

Intervention: We created and rolled out a leadership coaching program, followed by weekly follow-up and engagement to ensure application. 

Result: A company-wide increase in sales, productivity, and teamwork and collaboration.
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