Member of The

National Speaker's Association

Some Business Speakers Bore Audiences to Tears -
But Retail and Customer Experience Expert Fleener Turns Every Event Into An Experience!

Doug Fleener is the retail executive whose creative methods for engaging customers helped make the Bose Corporation a worldwide leader in specialty retailing.  Doug is the author of the book, The Profitable Retailer: 56 surprisingly simple and effective lessons to boost your sales and profits. 

As a retail and customer experience expert Doug has been quoted in The New York Times, Entrepreneur, Shopping Centers Today, Forbes, and numerous other newspapers, magazines, and websites. Doug is a regular columnist for many publications including National Jeweler and Cape Business magazines, and also writes a widely read retail blog Retail Contrarian. Doug is president and managing partner of Dynamic Experiences Group, a nationally known retail and customer experience consultancy company.

His audience interactive speaking programs are designed to teach retailers and other customer-focused companies, small and large, how to deliver the kinds of extraordinary experiences that differentiates them from their competition.

While his style might be casual, Doug's content is rich as he gets audiences thinking differently about the way they approach their business. His insights into customer behavior and employee satisfaction go against the grain of traditional retail practices, much like his taste in shirts.

If you’re looking for an expert who’s not afraid to stand out from the crowd, then you’ve come to the right place.

Note: Fleener's newest presentation Surviving and Thriving in a "Challenging" Economy: Simple and Effective Lessons For Creating Positive Retail Results is perfect for trade association and buying group's fall and winter shows. Learn more.