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Meet Doug Fleener

Many speakers claim to be experts on the customer experience. Few have the track record to prove it.

Doug FleenerAs the Director of Retail for Bose Corporation, Doug was instrumental in developing the unique and engaging retail methods that have become the industry's benchmarks for experience-based retailing and superb customer service. In his ten years at Bose, Doug grew the Retail Direct Group from 4 to 100 stores and was instrumental in developing Bose’s unique and engaging retail methods. Prior to Bose, Doug worked for the Sharper Image and owned his own specialty store.

As a professional speaker, Doug shares his knowledge of experience-based retailing and customer service in a series of custom keynotes and workshops designed for stores, businesses, corporations, non-profits, and trade associations of all sizes. His casual style and quick wit make him not just a crowd pleaser but also an incredible motivator, encouraging people to take action and deliver extraordinary experiences to customers and employees alike.

Doug is president and managing partner of the retail and customer experience consulting firm Dynamic Experiences Group, LLC and is the author of numerous articles on the topics of retail, employee motivation, and customer service. Doug’s expertise has been cited in The New York Times, Entrepreneur, Inc., Shopping Centers Today and numerous newspapers, magazines, and blogs.

Doug is a regular columnist for many publications including National Jeweler, Cape Business. and the Gift and Home Channel  He also publishes an industry standard daily subscription newsletter The Daily Retail Experience that is read by over a thousand retailers as well as a popular blog The Retail Contrarian.

Doug lives in Lexington, Massachusetts with his wife and two daughters, where in his free time he barbecues while listening to Jimmy Buffet music.

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Doug In the News

Wired.com

CNN/Money

National Jeweler

Build a Smarter Planet

The New York Times

Washington Post

Reuters

Entrepreneur

Business 2.0 Magazine

Shopping Center Today

Bicycle Retailer

NARDA Independent Retailer

More

Contact Brian Sullivan at 866-535-6331 or email

© 2010 Doug Fleener. All rights reserved. 

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