Work with Doug

Doug Fleener Star Logo
We help companies achieve performance that exceeds customer and employee expectations, resulting in more sales, profits, and customers. 
    Our typical client results include:
    • A more performance and customer-focused organization
    • More effective OutFront managers and leaders at all levels of the company 
    • Increased accountability and frontline effectiveness of managers and staff
    • A more engaging and effective customer service experience
    • Happier and more engaged frontline leaders and staff
    • A differentiated business strategy to enable long-term growth
    • Improve performance at a lower cost
    • And most important, an accelerated and dramatic increase in results

    Our Beliefs

    Every great service experience starts with leadership.

    Simplicity is the key to organizational speed and success.

    Focus is what separates the winners from the others.

    Action is the only way to improve results.

    Having an experienced outside perspective helps bring out the best in a company and individuals.

    It’s the leadership at each location that ultimately determines how successful the company is.

    Forget customer service. It's all about the service experience.

    Who We Are

    Our Experience

    We work with customer-focused companies (learn more) and retailers (learn more) where people and the service experience are the primary differentiators.

    We have experience in specialty retail, hospitality, restaurants, insurance, associations, banking, wholesale, and many more industries.

    Contact Us

    Main Consulting page contact form

    Share by: