Work with Doug

Doug Fleener Star Logo
We help companies achieve performance that exceeds customer and employee expectations, resulting in more sales, profits, and customers.  Our services include:

Customer Experience Consulting

In collaboration with your team we design and execute a branded Customer Experience strategy that attracts, wins, and keeps customers. The level of integration and transformation varies, based upon multiple factors including the client’s current customer service and experience strategy, sales and engagement methodologies and goals, and brand differentiation.

Specialty Retail Consulting

Retailers engage us for many reasons, but the goal is always to improve overall store and staff performance. At Sixth Star Consulting we believe that with the right strategies and execution, aggressive specialty retailers can compete and win in today's competitive market.

OutFront Frontline Leadership and Coaching

All business is local, and success is ultimately determined by how successful your manager and multi-unit managers are. We will assess your current approach and recommend a solution based on your organizational needs and opportunities.

Sales and Experience Improvement

We assess your current business state, agree on a plan to improve sales and profit performance, and together achieve the success we’ve outlined. Each project is customized to meet the unique circumstances of your business needs.

Motivational Program Development

From compensation plans to world-class engaging employee contests, we are experts at creating unique ways to motivate employees that drive results and create a better work environment. 

Executive Coaching Program
A monthly, one-to-one, coaching program for experienced owners and executives who want to be more effective leaders, managers, and entrepreneurs.

One and two-day site visits
My visits are unlike any other. This is NOT the type of visit where someone walks around your store/business and then spits out a report that ends up sitting on a shelf. This is a working session to drill down in all facets of your business, and then together we'll create the strategies and tactics for you to use going forward. 

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Work With Doug

Our Beliefs

Every great service experience starts with leadership.

Simplicity is the key to organizational speed and success.

Focus is what separates the winners from the others.

Action is the only way to improve results.

Having an experienced outside perspective helps bring out the best in a company and individuals.

It’s the leadership at each location that ultimately determines how successful the company is.

Forget customer service. It's all about the service experience.

Who We Are

Our Experience

We work with customer-focused companies (learn more) and retailers (learn more) where people and the service experience are the primary differentiators.

We have experience in specialty retail, hospitality, restaurants, insurance, associations, banking, wholesale, and many more industries.

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