The Experience Difference: Profit Through Extraordinary Customer Experiences

As the economy slowly recovers and consumer-spending increases, businesses can’t help but look forward to the day things get back to normal. But will it return to the “normal” we knew? All indications are that the recent recession has changed business and consumer spending, if not forever at least in the near term. The days of conspicuous consumption have been replaced by a simpler life and more focus on value.

While this trend may appear to discounters, former director of retail for Bose Corporation and customer experience expert Doug Fleener believes this also offers incredibly opportunities for any company that can deliver a consistently extraordinary customer experience.

In this seminar, Fleener teaches executives, owners, and managers how to deliver experiences that maximize their opportunities, create more customer loyalty and turn customers into advocates, all elements that will dramatically increase a store’s and employee’s revenue and customer base.

Audiences learn:

• How to change the traditional approach to customer service that is costing them sales and customers.

• How Bose Corporation has used an experienced-based approach to be the dominant leader in audio-products.

• How the customer experience impacts customer loyalty and advocacy.

• How to design more extraordinary and profitable customer experiences.

• How to go from good to great to extraordinary.
   

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