Teaching Your Staff the Experience Difference
A Simple and Incredibly Effective Way To Leverage Your Staff
Many retailers design their customer experience around the store layout and
merchandising element but neglect to integrate the people part of the
experience. This presentation addresses how to ensure that your store is
maximizing every customer opportunity.
Audiences learn:
- Why the customer experience is more effective than just focusing on customer service
- The TLC method to being a better owner and manager
- How to teach their staff to create a memorable customer experience resulting
in a sale with our Customer FIRST five step sales and engagement process