Director Doug Fleener
Doug Fleener, the former director of retail for Bose Corporation, is a business contrarian known for bring fresh thinking and powerful actionable ideas to his consulting clients at Sixth Star Consulting. 

As a speaker Fleener's quick wit, and passion for people and the customer service experience, make him not just a crowd pleaser but an incredible motivator. Fleener one of the best retail consultants encourages people to take positive actions to exceed customer and employee expectations that achieve extraordinary results.

As a retail consultant and customer experience expert, Doug's expertise as retail expert, motivator and retail consultants has been cited in over 300 newspapers, magazines, and news programs including Fast Company, Entrepreneur, Money, Shopping Centers Today, Wired, The New York TimesThe Wall Street Journal, New England News, and MSNBC. Doug Fleener: Retail Consultant and Expert
"You were really a hit at the convention, and people are still referring to your comments As a result we'd like to have you back next year." - Linda Peebles, Learning Express
"WOW. You were awesome. Your words of wisdom on leading and managing our store teams was exactly what our store managers needed to learn." - Laura Young, Brighton
"It’s amazing the value you bring me. In just a handful of emails you made things abundantly clear on what I needed to do" - Walt Leonard, owner

Six things to know about Doug Fleener

1. As a professional speaker, Fleener has spoken over 100 times a year for more than a decade.

2. Over 85% of Doug’s engagements are referrals or repeat clients.

3. Fleener is the author of the book, The Profitable Retailer, and the upcoming book eFresh! Your Entrepreneur Spirit.

4. As a retail consultant, Doug is known for his ability to identify new market and sales opportunities, and how to quickly achieve desired results.

5. Noted areas of expertise include customer service experience, specialty retail, daily leadership and coaching, workplace success, and creating breakthrough performance.

6. Doug lives outside Boston with his family where in his spare time he likes to barbeque while listening to Jimmy Buffett. 

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National Association of College Stores
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