Retail and Customer Experience Expert, Speaker and Consultant
next event an extraordinary experience - and a great success - by selecting
retail and customer experience expert Doug
Fleener. His high-energy programs engage, motivate, entertain and have made an
impact on thousands of companies and individuals.
As the former director of retail
for Bose Corporation and an independent store owner himself, Doug has the unique
experience and ability to connect with all audiences.
Doug is president of
Dynamic Experiences Group, LLC, a retail and customer experience
consulting firm. He is the author of The Profitable Retailer: 56 Surprisingly
Simple and Effective Lessons to Boost Your Sales and Profits. Doug also
publishes several industry newsletters including the popular Weekly Retail
While his style might be casual,
Doug's content is rich as he leads audiences to think differently about the way
they approach their business and to take the action to transform their people
and their customer experience.
What Our Clients Say
Association: "You are an
amazing speaker and our members only had wonderful things to say about you. I
most certainly recommend you to anyone looking for a speaker who is informative,
energetic, and engages the crowd." - Beth Jarabek, Baby Furniture Plus
"We appreciate that you put a lot of time and thought into your presentations, your high level of preparation was evident. The feedback we’ve had from our members has been really positive, and for myself I keep having things popping into my head at random moments, ‘Dougisms’ I guess you could call them. Thank you. - Juliet Blyth, Australian Campus Booksellers Association
Retailer: "WOW. You were
awesome. Your words of wisdom on leading and managing store teams was exactly
what our managers and retailers needed." - Laura Young, Brighton
"You were really a hit at the convention, and people are still referring to your comments. As a result we'd like to have you back again next year." - Linda Peebles, Learning Express
Attendee: "Your seminar was very inspirational. In the 3 days I have been back we have increased sales $2,000! Thank you." - Kim, Merle Norman Studio owner
the best speaker I have ever heard and I have been in business for 21 years.
His wit and visual approach made his presentations fun and interesting, and what
I learned was extremely valuable." - Ginger Stockton, Gingers
Consulting Client: "Our sales are up 50% this year and you have been a big part of that." Jennifer Rust, Whims 'n Doodles
"Since working with Doug my business has improved tremendously." - Donny Borsack, Bribor of Las Vegas
Call Carin or Doug at 866-535-6331 to discuss how we can assist your organization to
win more customers and maximize your opportunities, or use our contact form.
Consulting and Training Services
Sales and Strategy Development: Our unique and targeted approach enables retailers of all sizes to immediately increase sales and elevate their customer experience.
Do It Now Training Programs: Action-based training that develops long-term skills and delivers immediate sales results. More info at DynamicExperiencesGroup.com.