Fresh perspective. Real world solutions. Proven results.
Doug Fleener, the former director for retail for Bose Corporation, is a retail and customer experience expert and business contrarian known for bringing fresh thinking and powerful ideas to his consulting clients, and in his engaging and entertaining keynotes and workshops

His sought out expertise has been cited in over 300 newspapers and magazines including Entrepreneur, Money, Shopping Centers Today, Wired, The New York Times, and The Wall Street Journal.

Fleener's quick wit and passion for people and  the customer experience make him not just a crowd pleaser, but also an incredible motivator. Fleener encourages people to take positive action and deliver extraordinary experiences to customers and employees alike.

Forget customer service.
It's all about the experience.

"You were really a hit at the convention, and people are still referring to your comments. As a result we'd like to have you back again next year." - Linda Peebles, Learning Express
"WOW. You were awesome. Your words of wisdom on leading and managing store teams was exactly what our managers needed." - Laura Young, Brighton

"Our sales are up 21% this year, and I attribute this to you and the direction you gave me.. Thank you for the great advice." -  Sarah B. Cedar Chest

 Five things to know about Doug Fleener

1. As a professional speaker, Fleener has spoken over 100 times a year for more than a decade

2. Over 85% of Doug’s engagements are referrals or repeat clients.

3. Fleener is the author of the book The Profitable Retailer, and publishes a popular blog The Retail Contrarian.

4. Noted areas of expertise include customer experience, specialty retail, daily leadership and coaching, business simplicity, sales leadership, and revenue growth.

5. Doug lives outside Boston with his family where in his spare time he likes to barbeque while listening to Jimmy Buffett. 
Fleener's Viewpoint and Resources

Most recent tweets

Recent post from Fleener's blog
The Retail Contrarian

Teamwork, collaboration and the customer experience
We usually think about teamwork in our stores from an operational standpoint. We focus on how well the team works together when the store is busy, or when there's a lot to be done. Read more

Consistency and Whack a Mole

An important attribute of a leader is consistency. Without it, employees are left to wonder what is and isn't acceptable. This also takes focus and energy away from the customer.  Read more

My Mother's Advice For Your Mgmt Team
In honor of Mother's Day, here's some advice my mother might give if she was part of your management team. Read more

That Leadership Moment
Throughout your day, every day, you encounter what I call leadership moments. These are moments when a person can decide to act or react as a leader, or not. Read more

Visit the Retail Contrarian blog for more articles
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Fleener in the News

Luxury Daily
Ferrari adds entertainment value to new Milan store link

San Diego Tribune
Sony to exit company-owned retail stores  link

Reporters: We make every effort to respond within one hour. Call or use the chat to contact Doug. 

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