Retail and Customer Experience Expert, Speaker and Consultant


Doug SpeakingMake your next event an extraordinary experience - and a great success - by selecting retail and customer experience expert Doug Fleener. His high-energy programs engage, motivate, entertain and have made an impact on thousands of companies and individuals.

As the former director of retail for Bose Corporation and an independent store owner himself, Doug has the unique experience and ability to connect with all audiences.

Doug is president of Dynamic Experiences Group, LLC, a  retail and customer experience consulting firm. He is the author of The Profitable Retailer: 56 Surprisingly Simple and Effective Lessons to Boost Your Sales and Profits. Doug also publishes several industry newsletters including the popular Weekly Retail Experience.

While his style might be casual, Doug's content is rich as he leads audiences to think differently about the way they approach their business and to take the action to transform their people and their customer experience.

What Our Clients Say

Association: "You are an amazing speaker and our members only had wonderful things to say about you. I most certainly recommend you to anyone looking for a speaker who is informative, energetic, and engages the crowd." - Beth Jarabek, Baby Furniture Plus Association

"We appreciate that you put a lot of time and thought into your presentations, your high level of preparation was evident. The feedback we’ve had from our members has been really positive, and for myself I keep having things popping into my head at random moments, ‘Dougisms’ I guess you could call them. Thank you. - Juliet Blyth, Australian Campus Booksellers Association

Retailer: "WOW. You were awesome. Your words of wisdom on leading and managing store teams was exactly what our managers and retailers needed." - Laura Young, Brighton

"You were really a hit at the convention, and people are still referring to your comments. As a result we'd like to have you back again next year." - Linda Peebles, Learning Express

Attendee: "Doug is the best speaker I have ever heard and I have been in business for 21 years. His wit and visual approach made his presentations fun and interesting, and what I learned was extremely valuable." - Ginger Stockton, Gingers

Consulting Client: "Our sales are up 50% this year and you have been a big part of that." Jennifer Rust, Whims 'n Doodles

"Since working with Doug my business has improved tremendously." - Donny Borsack (Bribor of Las Vegas)

Call Carin or Doug at 866-535-6331 to discuss how we can assist your organization to win more customers and maximize your opportunities, or use our contact form.


 2014 Dynamic Experiences Group, LLC All rights reserved. 

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The evolution to a happier and more productive you (part two)

The evolution to a happier and more productive you (part one)

The myth of motivation in retail and the customer experience

How to fire a customer

More than a lost sale

This week's two priorities and actions

One for the staff

Your staff inventory and 2014 development goals

A Christmas Eve Story

Sell more this week with an emotional connection

Holiday Lineology

The cost of asking, "How may I help you?"