Doug Fleener's Blog

The Day Makes the Year 

The Why of the Heart of Specialty Retail May 29, 2024

If your store closed tomorrow, what would people miss the most? 

The convenient location? 

The well-stocked store? 

Or something more profound - the warmth, the personal connections,...

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A Summer of Great Experiences and Higher Sales May 22, 2024

Memorial Day Weekend is here. Woo hoo! It's the official start of summer, my favorite time of year. Fire up the grill, crank the summer music, and take advantage of the opportunity to make it a...

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The Five Levels of Accountability May 15, 2024

Accountability gets a bad rap—an unfair reputation if you will. Many associate the term with harshness or undue strictness, but this view is far from accurate.

Accountability is about helping...

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A 100 Mother’s Day Week May 07, 2024

This is an exclusive article from my private Facebook group, The Retail Leadership & Performance Accelerator. Join us at https://urlgeni.us/facebook/retailleadershipaccelerator.

A...

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Where’s Your Customer? May 01, 2024

Let me ask the question in our subject line: Where's your customer? If your first thought was that they're not currently in your store, then I hope someone walks in soon! Although this article is...

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Don’t Ask for Permission Apr 24, 2024

Here’s the fastest way to elevate your customer experience and increase sales. (These are two of my favorite things besides sea salt caramel ice cream!)

Don’t ask the customer to give...

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Five Essential Elements of a High-Impact Daily Coach and Leader Apr 17, 2024

High-impact coaches and leaders go far beyond routine management; they fundamentally shape their teams' and stores' success and future. Impactful leaders and coaches instill several crucial...

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Thump the Slump! Apr 10, 2024

Just about any store or person experiences a sales slump sometime in the year. Some slumps last a day, some a couple of days, and some last an excruciating amount of time. Although slumps are a...

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Your Coaching and Leadership Impact Apr 03, 2024

I'm thrilled to share that I’m just about to launch a new program called The High Impact Daily Coach and Leader. It is an innovative, five-week program designed specifically for retail...

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The Leadership Likability Factor Mar 27, 2024

I once had a boss who would say, "You don't need to be liked by your staff. You just need to be respected." This was funny because his employees didn't respect him, and he was sometimes disliked....

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Retail's Got Talent Mar 20, 2024

 

Every interaction between retail associates and customers leads to either triumph or defeat.

Okay, that's a bit dramatic, but it does lead to either a big purchase, a small purchase, a...

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The SEO of an In-Store Experience Mar 14, 2024

Search Engine Optimization (SEO) is the linchpin of success in the digital world. It draws visitors through a website's virtual doors by enhancing its visibility and engagement in search engine...

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Escaping Stuckiness to Improve Results Mar 06, 2024

Stuckiness: The feeling of being unable to move forward or progress on important things 

Stuckiness is a common experience that happens to almost everyone at some point, particularly for...

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