Doug Fleener's Blog

The Day Makes the Year 

 
Praising Failure Jun 10, 2024

A key part of coaching is knowing when to praise failure and when not to.

 
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Limiting Defaults Jun 06, 2024

 Limiting Defaults are personal behaviors that can emerge when we're tired or stressed. We can learn to overcome them to become better leaders and people.

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You Are What You Say You Are Jun 05, 2024

At a meeting with the store managers from the same company, I asked them what they wanted their customers to say about their store and staff.

The answers varied, but the most repeated answers were:...

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Consistency video - a minute or two with doug Jun 03, 2024

In this video, we look at the importance of consistency in frontline leadership and share three strategies for maintaining it.

 
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The Why of the Heart of Specialty Retail May 29, 2024

If your store closed tomorrow, what would people miss the most? 

The convenient location? 

The well-stocked store? 

Or something more profound - the warmth, the personal connections,...

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A Summer of Great Experiences and Higher Sales May 22, 2024

Memorial Day Weekend is here. Woo hoo! It's the official start of summer, my favorite time of year. Fire up the grill, crank the summer music, and take advantage of the opportunity to make it a...

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The Five Levels of Accountability May 15, 2024

Accountability gets a bad rap—an unfair reputation if you will. Many associate the term with harshness or undue strictness, but this view is far from accurate.

Accountability is about helping...

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A 100 Mother’s Day Week May 07, 2024

This is an exclusive article from my private Facebook group, The Retail Leadership & Performance Accelerator. Join us at https://urlgeni.us/facebook/retailleadershipaccelerator.

A...

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Where’s Your Customer? May 01, 2024

Let me ask the question in our subject line: Where's your customer? If your first thought was that they're not currently in your store, then I hope someone walks in soon! Although this article is...

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Don’t Ask for Permission Apr 24, 2024

Here’s the fastest way to elevate your customer experience and increase sales. (These are two of my favorite things besides sea salt caramel ice cream!)

Don’t ask the customer to give...

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Five Essential Elements of a High-Impact Daily Coach and Leader Apr 17, 2024

High-impact coaches and leaders go far beyond routine management; they fundamentally shape their teams' and stores' success and future. Impactful leaders and coaches instill several crucial...

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Thump the Slump! Apr 10, 2024

Just about any store or person experiences a sales slump sometime in the year. Some slumps last a day, some a couple of days, and some last an excruciating amount of time. Although slumps are a...

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Your Coaching and Leadership Impact Apr 03, 2024

I'm thrilled to share that I’m just about to launch a new program called The High Impact Daily Coach and Leader. It is an innovative, five-week program designed specifically for retail...

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