Doug Fleener's

The Day Makes the Year

 Blog 

Thump the Slump! Apr 10, 2024

Just about any store or person experiences a sales slump sometime in the year. Some slumps last a day, some a couple of days, and some last an excruciating amount of time. Although slumps are a...

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Your Coaching and Leadership Impact Apr 03, 2024

I'm thrilled to share that I’m just about to launch a new program called The High Impact Daily Coach and Leader. It is an innovative, five-week program designed specifically for retail...

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The Leadership Likability Factor Mar 27, 2024

I once had a boss who would say, "You don't need to be liked by your staff. You just need to be respected." This was funny because his employees didn't respect him, and he was sometimes disliked....

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Retail's Got Talent Mar 20, 2024

 

Every interaction between retail associates and customers leads to either triumph or defeat.

Okay, that's a bit dramatic, but it does lead to either a big purchase, a small purchase, a...

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The SEO of an In-Store Experience Mar 14, 2024

Search Engine Optimization (SEO) is the linchpin of success in the digital world. It draws visitors through a website's virtual doors by enhancing its visibility and engagement in search engine...

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Escaping Stuckiness to Improve Results Mar 06, 2024

Stuckiness: The feeling of being unable to move forward or progress on important things 

Stuckiness is a common experience that happens to almost everyone at some point, particularly for...

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Lessons From the Worst Coaching Job I Ever Did Feb 27, 2024

As a newer manager, I was running a store where one of my employees was underperforming. I put him on a performance plan, and he would be let go if he didn’t improve within sixty days.

...

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Setting High-Impact Expectations Feb 21, 2024

I’m working on a new program, The High Impact Coach and Leader. Ultimately, a leader’s impact is in the results they produce.

For a retail leader and coach to make a high impact, the...

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Measuring Success Feb 14, 2024

One of my favorite quotes I love to share came from Jerry Kohl. He is the co-founder (along with his wife, Terri) of Brighton.

“The only thing my bank takes is money.”

Love it!! You...

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Why Expect More from Your Staff (and Yourself) Feb 07, 2024

A few weeks ago, I wrote about "The Turnaround Guy." He could turn a store around in weeks. The biggest thing he did was to expect more from the staff than the previous manager.

And the staff then...

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The Doer or Don’ter In Service Selling Feb 02, 2024

I love watching the subtle differences between employees on a retail floor. In less than an hour, I can tell you which one sells the most without even any of them making a sale. You can tell who...

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It Really Is That Simple Jan 24, 2024

When I was director of retail at Bose Corporation, I always had a few underperforming stores. The district manager would work with the store manager to get the store results to where we expected...

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Triggers and Pivots and Revenue. OH MY! Jan 18, 2024

In every service and sales experience, there are triggers and pivots that will occur.

Let me give you a retail example. A customer enters a store and announces they are “just...

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Slowing Down the “Clock” Jan 10, 2024

Slowing Down the Clock" is one of my favorite practices from my book, The Day Makes the Year (Makes a Life).  While it is in the section with the practice of Relentless Simplicity, it...

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The Only Resolutions You Need For An Amazing Year Jan 03, 2024

Ahhh….January. It is that time of year when gyms get busier, fast food places get slightly slower, and resolutions are made and often broken. 

The earliest recorded practice of New...

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