Doug Fleener's

The Day Makes the Year

 Blog 

Lessons From the Worst Coaching Job I Ever Did Feb 27, 2024

As a newer manager, I was running a store where one of my employees was underperforming. I put him on a performance plan, and he would be let go if he didn’t improve within sixty days.

...

Continue Reading...
Setting High-Impact Expectations Feb 21, 2024

I’m working on a new program, The High Impact Coach and Leader. Ultimately, a leader’s impact is in the results they produce.

For a retail leader and coach to make a high impact, the...

Continue Reading...
Measuring Success Feb 14, 2024

One of my favorite quotes I love to share came from Jerry Kohl. He is the co-founder (along with his wife, Terri) of Brighton.

“The only thing my bank takes is money.”

Love it!! You...

Continue Reading...
Why Expect More from Your Staff (and Yourself) Feb 07, 2024

A few weeks ago, I wrote about "The Turnaround Guy." He could turn a store around in weeks. The biggest thing he did was to expect more from the staff than the previous manager.

And the staff then...

Continue Reading...
The Doer or Don’ter In Service Selling Feb 02, 2024

I love watching the subtle differences between employees on a retail floor. In less than an hour, I can tell you which one sells the most without even any of them making a sale. You can tell who...

Continue Reading...
It Really Is That Simple Jan 24, 2024

When I was director of retail at Bose Corporation, I always had a few underperforming stores. The district manager would work with the store manager to get the store results to where we expected...

Continue Reading...
Triggers and Pivots and Revenue. OH MY! Jan 18, 2024

In every service and sales experience, there are triggers and pivots that will occur.

Let me give you a retail example. A customer enters a store and announces they are “just...

Continue Reading...
Slowing Down the “Clock” Jan 10, 2024

Slowing Down the Clock" is one of my favorite practices from my book, The Day Makes the Year (Makes a Life).  While it is in the section with the practice of Relentless Simplicity, it...

Continue Reading...
The Only Resolutions You Need For An Amazing Year Jan 03, 2024

Ahhh….January. It is that time of year when gyms get busier, fast food places get slightly slower, and resolutions are made and often broken. 

The earliest recorded practice of New...

Continue Reading...
Positive Talk Dec 27, 2023

One of the most important things you do as a leader is setting the tone for each day. And it is even more critical after Christmas. 

We’re often tired. Maybe ready for the holiday to be...

Continue Reading...
Fast Coaching With Why Dec 19, 2023

During the holidays, it can be almost too busy to coach employees. But you can still keep staff focused on creating an engaging experience and maximizing sales opportunities by Coaching With Why....

Continue Reading...
Every Moment is Showtime Dec 13, 2023

I stopped in at a local store a couple of Saturdays before Christmas. Several employees were working. All of them were scurrying around, doing all sorts of merchandising and cleaning. After ten...

Continue Reading...
SQUIRREL! Dec 06, 2023

Years ago, I had a dog who loved to chase down frisbees. Tina could track it down and catch the frisbee in the air regardless of how far I threw it. Then she would run back and drop it at my feet....

Continue Reading...
The Day Makes the Holiday – Part Two Nov 29, 2023

In my book, The Day Makes the Year (Makes a Life), I have six principles that can transform your work and life. Well, that also means this holiday. Last week, I shared the first three steps to...

Continue Reading...
The Day Makes the Holiday – Part One Nov 22, 2023

First and foremost, I wish all readers in the United States a Happy Thanksgiving tomorrow. To the rest of the world, I wish you a Happy Thursday. 

In my book, The Day Makes the Year (Makes a...

Continue Reading...
1 2 3 4